TERMS & CONDITIONS

These Terms and Conditions apply to all bookings made for holiday accommodation. By making a booking, you confirm that you have read, understood and agree to these Terms and Conditions.

1. BOOKINGS & PAYMENT

1.1. A booking will be confirmed once we have acknowledged receipt of your completed booking form and received the required £150 non-refundable booking deposit.
1.2. A booking will remain provisional until we have received the £150 deposit and confirmed the booking. We will hold provisional bookings for a maximum of 7 days. If the deposit has not been received within 7 days, we reserve the right to release the accommodation without further notice.
1.3. The balance of the booking fee is payable 12 weeks (96 days) before the arrival date.
1.4. If the balance is not received by the due date, we will be entitled to treat the booking as cancelled by you and to re-let the accommodation. The booking deposit will not be refunded.
1.5. Bookings made within 12 weeks of the arrival date must be paid for in full at the time of booking.
1.6. Payment may be made by bank transfer only.

2. CANCELLATION BY YOU

2.1. If you cancel your booking more than 12 weeks before your arrival date, the £150 booking deposit will be retained, but no further payment will be due.
2.2. If you cancel your booking within 12 weeks (96 days) of your arrival date, the full balance of the booking remains payable.
2.3. If we are able to re-let the accommodation for the same duration and at the same price as your original booking, we will refund the amount recovered from the replacement booking, less the £150 booking deposit and a £150 re-booking administration fee.
2.4. Any refund under clause 2.3 will only be made once the replacement booking has been confirmed and payment received.
2.5. If the accommodation cannot be re-let, or can only be re-let for a shorter period or at a lower price, we will not be obliged to refund any part of the balance paid.
2.6. We strongly recommend that you take out appropriate travel insurance which includes cancellation and curtailment cover.

3. CANCELLATION BY US

3.1. In the unlikely event that we are unable to provide the accommodation you have booked, we will, where reasonably possible, offer you suitable alternative accommodation.
3.2. If suitable alternative accommodation is not available, or if the alternative offered is not acceptable to you, we will refund all monies paid by you in respect of the booking.
3.3. In these circumstances, your booking will be cancelled and you will have no further liability to make any payment in respect of the cancelled booking.
3.4. Except where required by law, we will not be responsible for any additional costs, losses or expenses incurred by you as a result of the cancellation.

4. CHANGES TO THE ACCOMMODATION

4.1. We make every reasonable effort to ensure that the information provided on our website and in our promotional material is accurate and up to date.
4.2. We reserve the right to make reasonable changes to the accommodation, its facilities or the information published about it where necessary.
4.3. We will endeavour to notify you of any significant changes which affect your booking and will, where appropriate, offer a suitable alternative or other reasonable solution.

5. CARE OF THE PROPERTY, DAMAGE & BREAKAGES

A £250 refundable security deposit will be secured by pre-authorisation of the payment card provided by you prior to your stay. No payment will be taken at this stage. The pre-authorisation is held as security against damage to the accommodation or its contents, loss of property, or exceptional cleaning costs arising from your stay. Subject to any deductions permitted under these Terms and Conditions, the pre-authorisation will be released after your departure.

5.1. We appreciate that accidents can happen. You must notify us as soon as reasonably practicable of any damage, loss or significant breakage occurring during your stay.
5.2. You are responsible for any damage to the accommodation, its contents or furnishings caused by you or any member of your party, other than reasonable wear and tear.
5.3. We reserve the right to deduct from the security deposit the reasonable cost of repairing or replacing damaged, lost or broken items, or of remedying any additional cleaning required as a result of your stay.
5.4. If damage or loss is discovered after your departure, we will notify you in writing as soon as reasonably practicable and provide details of the amount claimed.
5.5. If the cost of the damage, loss or additional cleaning exceeds the £250 security deposit, we reserve the right to seek payment of the additional amount from you.
5.6. We reserve the right to retain all or part of the security deposit where damage, loss or excessive cleaning has resulted in a financial loss to us.

6. ARRIVAL & DEPARTURE

6.1. The accommodation will normally be available from 4.00pm on the day of arrival.
6.2. Guests must vacate the accommodation by 10.00am on the day of departure.
6.3. Failure to vacate the accommodation by the agreed departure time may result in a charge for any reasonable costs or losses incurred by us as a consequence, including additional cleaning or loss of a subsequent booking.
6.4. The accommodation must be left in a clean and tidy condition at the end of your stay. You are not expected to carry out a full clean, but all rubbish should be disposed of appropriately, dishes washed and furniture and belongings returned to their original positions.
6.5. We reserve the right to make a reasonable charge for additional cleaning where the condition of the accommodation on departure is significantly beyond what could reasonably be expected following normal use.

7. SMOKING

7.1. All our properties operate a strict no-smoking policy.
7.2. Smoking, including the use of e-cigarettes or vaping devices, is not permitted inside the accommodation.
7.3. If smoking has taken place inside the accommodation, we reserve the right to charge for any additional cleaning, deodorising or other remedial work required.
7.4. Serious or repeated breaches of the smoking policy may result in the immediate termination of your stay, without refund.

8. PETS

8.1. Pets are accepted free of charge, unless otherwise stated for a particular property.
8.2. Pets must not be allowed on beds or other furniture and are not permitted in
bedrooms.
8.3. Guests are responsible for ensuring that pets do not cause damage, excessive soiling or nuisance to the property or other guests.
8.4. Any damage or additional cleaning resulting from pets may be charged against the security deposit.
8.5. Guests are responsible for ensuring that pets are kept under proper control at all times and comply with any property-specific requirements.

9. OCCUPANCY & USE OF THE PROPERTY

9.1. The accommodation may only be occupied by the number of guests stated on the booking confirmation, unless we have agreed otherwise in advance.
9.2. The accommodation is provided solely for holiday and leisure purposes and must not be used for any unlawful, commercial or other unauthorised purpose.
9.3. The accommodation must not be sub-let or transferred to another person without our prior written agreement.
9.4. Guests must not engage in any activity which causes unreasonable disturbance, nuisance, damage or inconvenience to the property, its neighbours or other guests.
9.5. We reserve the right to terminate a stay immediately, without refund, in the event of serious or repeated breaches of these Terms and Conditions.

10. ACCESS TO THE PROPERTY

We respect your privacy and will not normally enter the accommodation during your stay without your prior permission.

10.1. We, our employees, contractors or authorised representatives may require reasonable access to the property during your stay for maintenance, repairs, inspections or other legitimate purposes. Wherever reasonably possible, we will give you advance notice and agree a convenient time with you.
10.2. In an emergency, or where immediate access is reasonably necessary to protect the property, its occupants or other persons, we reserve the right to enter the accommodation without prior notice.

11. LIABILITY

11.1. We take reasonable care to ensure that the accommodation is safe and suitable for its intended use.
11.2. We will not be responsible for loss, damage, injury or inconvenience suffered by you or any member of your party except to the extent that such liability cannot lawfully be excluded or is caused by our negligence, breach of contract or other act or omission for which we are legally responsible.
11.3. We accept no responsibility for loss of or damage to personal belongings, vehicles or other property brought to the accommodation. Guests are responsible for taking reasonable care of their own belongings.

12. COMPLAINTS

12.1. We want you to enjoy your stay. If you experience any problem with the accommodation, please notify us as soon as possible during your stay.
12.2. We will make reasonable efforts to investigate the matter and, where appropriate, put it right during your stay.
12.3. We cannot accept responsibility for problems which we have not been given a reasonable opportunity to investigate and remedy during your stay.
12.4. If a complaint cannot be resolved during your stay, please notify us in writing as soon as reasonably possible after your departure, providing full details of the issue.

13. GENERAL

13.1. The person making the booking must be at least 18 years old and is responsible for ensuring that all members of their party are aware of and comply with these Terms and Conditions.
13.2. The person making the booking accepts responsibility for the conduct of all members of their party and for any loss or damage caused by them.
13.3. These Terms and Conditions, together with your booking confirmation, form the basis of the agreement between you and us in relation to your holiday accommodation.
13.4. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

14. ACCEPTANCE OF THESE TERMS

14.1. By making a booking, you confirm that you have read, understood and agreed to these Terms and Conditions on behalf of yourself and all members of your party.
14.2. These Terms and Conditions apply from the time your booking is confirmed.
14.3. If you have any questions about these Terms and Conditions, please contact us before making your booking.

We look forward to welcoming you and hope you have a wonderful stay.